1. Our Commitment
TheSHFTApp LLC ("TheSHFTApp") is committed to ensuring that our Platform and Services are accessible to individuals with disabilities. We strive to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards across our web application, mobile applications, and associated content.
2. Current Status
We are actively working to improve the accessibility of the Platform. Our efforts include:
- Ongoing accessibility audits and testing
- Keyboard navigation support for core Platform features
- Screen reader compatibility testing
- Sufficient color contrast ratios in our interface design
- Text alternatives for non-text content where applicable
- Accessible form labels and error messages
- Responsive design for different viewport sizes and zoom levels
We recognize that there may be areas of the Platform that do not yet fully meet our accessibility goals, and we are committed to continuous improvement.
3. Known Limitations
Some areas of the Platform may have accessibility limitations that we are actively working to address, including:
- Complex AI-generated outputs that may not be fully compatible with all assistive technologies
- Dynamic content that may not always trigger appropriate screen reader notifications
- Third-party embedded content that may not meet our accessibility standards
We are working to address these limitations and prioritize accessibility improvements in our product roadmap.
4. Accommodation Requests
If you encounter accessibility barriers while using the Platform or require an accommodation to access any Service, please contact us:
Email: support@theshftapp.com Subject Line: Accessibility Accommodation Request
Please describe the specific barrier you encountered, the assistive technology you are using (if any), and the assistance you need. We aim to respond to accommodation requests within five (5) business days and will work with you to provide access to the information or functionality you need.
5. Feedback
We welcome feedback about the accessibility of our Platform. If you find any accessibility barriers or have suggestions for improvement, please contact us at support@theshftapp.com.
6. Third-Party Content
Some content or features on the Platform may be provided by third parties. While we strive to work with accessible third-party services, we cannot guarantee the accessibility of all third-party content.
7. Mobile Accessibility
Our mobile applications are designed with accessibility in mind and support native accessibility features on iOS (VoiceOver) and Android (TalkBack). We continue to improve mobile accessibility with each release.
8. Formal Complaints
If you are not satisfied with our response to an accessibility concern and believe you have experienced disability-based discrimination in accessing our Services, you may have rights under the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act (for certain interactions with federal contractors), or applicable state laws. You may also have the right to file a complaint with the U.S. Department of Justice Civil Rights Division or relevant state agency.
9. Updates
We will update this Accessibility Statement as we make improvements to our Platform's accessibility and as standards evolve.
10. Contact
Accessibility support: support@theshftapp.com